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Bill Is the Customer Relationship Manager at a Travel Agency

Question 17

Multiple Choice

Bill is the customer relationship manager at a travel agency. One of his customers, Sarah, has won a free holiday through the company's lucky draw. Bill is required to give her the good news. Which of the following approaches should Bill use to deliver the good news?


A) The direct approach
B) The indirect approach
C) The persuasive approach
D) The hard-sell approach

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