Daniel Is a First-Line Manager at a Heating and Cooling

Multiple Choice

Daniel is a first-line manager at a heating and cooling company. Because Daniel has worked in the field for over 20 years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his

A) technical expertise.
B) human relations skills.
C) leadership.
D) analytical skills.
E) conceptual skills.