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Xerox Compared Its Warehousing and Distribution Process with That of L

Question 106

Multiple Choice

Xerox compared its warehousing and distribution process with that of L. L. Bean, the catalog sales company, because of Bean's excellent reputation in this area. Xerox has completed which step in the benchmarking process?


A) setting improvement goals
B) defining the domain
C) collecting and analyzing data to identify gaps
D) identifying the best performers

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