Caterpillar Believes That the Company Cannot Afford to Support a Maze

Multiple Choice

Caterpillar believes that the company cannot afford to support a maze of corporate buck-passers. They have changed their system by focusing on customer satisfaction. Employees are able to swap essential information and determine what type of engine the customer wants. The text defines this as a positive step related to which of the following?

A) professional values
B) protection of authority
C) decision making
D) changing technology