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    Check In Check Out Managing Hotel
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    Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry
  5. Question
    "Yes I Can"is a (An)
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"Yes I Can"is a (An)

Question 67

Question 67

Multiple Choice

"Yes I can"is a (an) :


A) Easy method for handling complaints
B) Aphorism (short saying of a basic principle) of quality management
C) Quality guarantee
D) Upselling
E) Moment of truth

Correct Answer:

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