True/False
Angry guests can be mollified if the employee who caused the problem is disciplined or, in serious situations, even discharged in front of the complainer.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q38: Public areas, such as lobbies, are the
Q39: To show that the every complaint is
Q40: Hotel labor unions are strongest in the
Q41: Franchise inspectors and rating agencies frequently visit
Q42: Many hotels prefer "associate"as a softer name
Q44: Avoiding mistakes rather than correcting them is
Q45: Managers should distract complaining guests by handling
Q46: Quality circles are impressive building designs that
Q47: Safety can be improved by directing children
Q48: A "Moment-of-Truth"is the term used during the