Multiple Choice
Bedbugs:
A) Are appearing, in part, because of increased international travel
B) Must have bed linens (to eat) to survive
C) Must feast every night (on blood) or die
D) Are almost unknown in modern, sanitary hotels
E) Two of the above are accurate
Correct Answer:
Verified
Correct Answer:
Verified
Q23: Managing for quality adds "leadership"to the traditional
Q24: Preparing for complaints includes recognizing the best
Q25: Public areas, such as lobbies, are the
Q26: Total quality management (TQM) is difficult to
Q27: Avoiding mistakes rather than correcting them is
Q29: "Customers are always right"is so true in
Q30: A counter revolution is taking place because
Q31: AAA requirements include:<br>A) Accessibility for the handicapped<br>B)
Q32: Amazingly, cleanliness ranks lower in guest survey
Q33: Employee empowerment has emerged because the hotel