An HIM Department Learns That a Part of Their Release

Multiple Choice

An HIM department learns that a part of their release of information function is being outsourced to employees located in another country. The HIM department staff have commented negatively about the people who live in this country and are reluctant to work with them. What is one step that should be taken to address this situation so that the release of information function can succeed?

A) Review cultural assumptions, biases, and stereotypes related to the things that make the people in the other country different.
B) Validate the staff's concerns by agreeing with them.
C) Lighten up the atmosphere by making jokes about the other country.
D) Make working with the people from the other country on a volunteer basis only.