You Are Working with a Team from Patient Access to Improve

Multiple Choice

You are working with a team from Patient Access to improve the patient experience at registration. The discussion turns to wait times. Select an operational definition of wait time.

A) The amount of time a patient has to wait
B) The number of minutes and seconds a patient has to wait before being registered
C) The difference between the time the patient is seen by the registrar and the time the patient arrived.
D) The difference in minutes and seconds between the time the patient begins the registration process, recorded by the registrar, and the time the patient arrived, recorded by the greeter.