In the Management Journal Article About Persuading Customers That Your

Multiple Choice

In the management journal article about persuading customers that your boss recommended, you read that your style of hard selling is not effective with young professionals. You begin to question if you need to take a sales training seminar. This is an example of

A) cognitive dissonance.
B) selective attention.
C) selective exposure.
D) agenda-setting.
E) selective perception.