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When Deciding Between Sending an E-Mail or a Physical Memo

Question 4

Multiple Choice

When deciding between sending an e-mail or a physical memo to the members of the Sales Team announcing upcoming procedural changes, Tom chose e-mail because of the efficiency and timeliness with which it could be composed and distributed. Which of Weick's rules for processing equivocality is being applied?


A) duration
B) personnel
C) success
D) effort

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