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    Exam 4: Preparing Spoken and Written Messages
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    Hong's Memo That Describes New Steps for Merchandise Returns Should
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Hong's Memo That Describes New Steps for Merchandise Returns Should

Question 71

Question 71

Multiple Choice

Hong's memo that describes new steps for merchandise returns should include which of the following techniques for emphasis?


A) Bulleted list
B) Talking heads
C) Numbered list
D) Boxed text

Correct Answer:

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