Multiple Choice
Ola Jensen has placed her first order with your company.What is the BEST method to let her know you received her order?
A) Send her a preprinted form letter acknowledging the order.
B) Send her a copy of the sales order.
C) Send her sales promotional material.
D) Send her an individualized acknowledgment message about her order.
Correct Answer:

Verified
Correct Answer:
Verified
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