Question 1

Why would service learning included in a college course be beneficial?

Accepted Answer

A)  Volunteering outside of class is a great way to earn credit. 
B)  You are able to connect what you are learning in the course with what you are learning in the community. 
C)  The tuition is less in a service-learning course. 
D)  It helps to generate interest in what would otherwise be a dull course. B

Question 2

Which of the following are benefits of service learning?

Accepted Answer

A)  Taking learning from the classroom into the community 
B)  Engaging in critical reflection 
C)  Donating of time for a good cause 
D)  A and B D

Question 3

Delicia is a good listener and she seems comfortable interacting with others. She often struggles with understanding her own feelings. Delicia's strongest area of emotional intelligence is_________ and her weaker area is _________.

Accepted Answer

A)  interpersonal, intrapersonal 
B)  verbal, interpersonal 
C)  intrapersonal, interpersonal 
D)  adaptability, general mood A

Question 4

According to the text, what percent of today's college students are "traditional"?

Accepted Answer

A)  17 % 
B)  27 % 
C)  37 % 
D)  47 %

Question 5

According to FOCUS, __________ is a set of skills that determines how well one copes with the demands and pressures one faces every day.

Accepted Answer

A)  empathy 
B)  sympathy 
C)  diversity 
D)  emotional intelligence

Question 6

A person who requests a desired behavior from a partner and then attacks the partner for complying is a ____.

Accepted Answer

A)  trapper 
B)  blamer 
C)  mindreader 
D)  gunnysacker

Question 7

Jackson has had his mood described as "perpetually grumpy." Can his EI be improved and if so, which choice might help him produce the change?

Accepted Answer

A)  No, just as with IQ, EQ can not be improved. 
B)  Yes, he could learn to be mindful, seek input from others and work with a counselor. 
C)  Yes, he could see a psychiatrist and begin a regimen of mood stabilizers. 
D)  Yes, he should be patient with himself as it takes time to change one's general mood.

Question 8

Which of the following is not true about emotional intelligence?

Accepted Answer

A)  Emotional intelligence is important to college success. 
B)  Emotional intelligence can be learned. 
C)  Emotional intelligence is fixed. 
D)  Genes play a role in emotional intelligence.

Question 9

How many more minority students are enrolled in college today than twenty years ago?

Accepted Answer

A)  twice as many 
B)  three times as many 
C)  four times as many 
D)  five times as many

Question 10

Maria and her best friend Todd are having some communication problems in their relationship. Formulate a plan for Maria and Todd that incorporates engaging in preventative maintenance and monitoring communication.

Accepted Answer

The answer of Maria and her best friend Todd are...

Question 11

Choose the correct term below that best describes this situation: "Listen Tina, I just wanted you to hear it from me before someone else told you. I tried to solve the situation, but you know how stubborn Diane can be."

Accepted Answer

A)  Hit and Run Fighter 
B)  Gunnysacker 
C)  Benedict Arnold 
D)  Trapper

Question 12

Harold looses his temper quickly when he is under pressure. He allows the pressure at work to get to him and he has trouble managing his anxiety. What area of EI does Harold need to work on improving?

Accepted Answer

A)  Stress Management Skills 
B)  General Mood 
C)  Intrapersonal Skills 
D)  Adaptability Skills

Question 13

If you are generally optimistic and content, you have strong ____ skills.

Accepted Answer

A)  interpersonal 
B)  stress management 
C)  adaptability 
D)  general mood

Question 14

Missy asked her mother, "Are you frustrated that I have changed my major?" Describe what Missy is doing:

Accepted Answer

A)  Changing her unproductive communication patterns. 
B)  Not responding to her mother with anger. 
C)  Checking out her assumptions with her mother. 
D)  Being a mindreader.

Exam 10: Building Relationships, Valuing Diversity