Melody Is Responding Negatively to a Request for a Claim

Multiple Choice

Melody is responding negatively to a request for a claim.Which of the following would she NOT do in composing her message to the customer?

A) Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
B) Include sales promotional and resale material in the last paragraph.
C) Offer an alternative service as a gesture of goodwill.
D) Present the reasoning behind her decision without using emotional wording.