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If a Nonsmoker Dines in a Restaurant Without a No-Smoking

Question 185

Multiple Choice

If a nonsmoker dines in a restaurant without a no-smoking section,then the overall quality of service experienced by the nonsmoking customer probably declines.This is an example of which of the following service characteristics?


A) Perishability
B) Inseparability
C) Heterogeneity
D) Intangibility
E) Homogeneity

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