Multiple Choice
Which of the following statements is/are true about moment of truth analysis?
A) Moments of truth occur when a customer comes in contact with an organization and judges the quality of service being provided
B) Customers react in five different ways to moments of truth.
C) Close examination of how customers react to moments of truth provides valuable clues as to where . process control charts should be used.
D) Moments of truth have been transformed into "seconds of truth" in high speed organizations.
Correct Answer:
Verified
Correct Answer:
Verified
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