A Customer Wants Delivery to Be Ensured Between 10 Am

Essay

A customer wants delivery to be ensured between 10 am and 2 pm. Your truck leaves the factory at 4 am and the time taken to reach the customer is normally distributed with an average of 8 hrs and a standard deviation of 1 hr.
-What specific action(s) (in terms of mean and standard deviation targets to be achieved) would you take to improve the ability of the delivery process to be a 6-σ process (like Motorola)?