In an Effort to Balance Financial and Nonfinancial Performance Measures

Multiple Choice

In an effort to balance financial and nonfinancial performance measures, an organization may complete a balanced scorecard (BSC) . Manufacturers, service entities, and governmental organizations often use this tool to assess performance. Which of the following best represents the correct ordering from lowest to highest level of the four traditional perspectives?

A) Customer, Financial, Internal Business Process, Learning and Growth
B) Financial, Customer, Learning and Growth, Internal Business Process
C) Financial, Internal Business Process, Customer, Learning and Growth
D) Learning and Growth, Internal Business Process, Customer, Financial