A Manager of a Hotel Chain Looks at the Advertised

Multiple Choice

A manager of a hotel chain looks at the advertised claims of his competitors over the last 10 years.He becomes concerned that his hotels may not offer the same level of customer service as his competitors do.What should the manager remind himself of before taking action?

A) the usefulness of quality information
B) the accuracy of quality information
C) the objectivity of quality information
D) the timeliness of quality information