The Line Managers at Harmony Corp

Multiple Choice

The line managers at Harmony Corp.believe that the introduction of the customer care hotline facility has been a huge mistake.They are overwhelmed by the number of complaints that come in each day,most of which are due to faulty usage and not faulty products.The top executives at Harmony believe that the hotline will prove its worth over time.What inference can be drawn from this scenario?

A) The dissatisfaction is due to pull of past competencies.
B) The dissatisfaction is due to nonimmediate results.
C) The dissatisfaction is due to lack of capabilities.
D) The dissatisfaction is due to lack of information.