Although Anna Is Shy and Reserved in Her Study Groups

Multiple Choice

Although Anna is shy and reserved in her study groups, she applies to be a study group leader at her college student instruction center. She feels she would be very helpful to others in her major of mathematics, and could lead students to success in a challenging subject area. The other applicant for the job, Olena, is more assertive and outgoing. Although Olena is not as strong in math, she ends up getting the position. It is likely that Anna's ____________ made her appear to be a less effective leader to the student instruction center.

A) communication apprehension
B) extroversion
C) introversion
D) personality