If a Franchise System Is Struggling,not Achieving Long-Term Success

Multiple Choice

If a franchise system is struggling,not achieving long-term success.The first step for the franchisor to do is:

A) revisit and maybe change the franchisee business model
B) contact and listen to each franchisee as possible,to determine what are the problems to be addressed.
C) change the corporate business model,reduce corporate costs and reduce contact with franchisees.
D) study what the competition is doing and change the franchise model to fit the models of its primary competitors.