Essay
Hobby Express is a retail distributor of hobby and craft supplies. It commonly receives orders from customers specifying as many as 15 to 20 line items. Numerous customer complaints center on receiving orders that were not complete and being informed that several items were placed on back order. The company's shipping manager compiled the information below for delivery performance last week.
Required:
Develop several delivery metrics and comment on changes that need to be made to existing performance and why.
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