Multiple Choice
The future of customer service is likely to focus on:
A) increased personalization and awareness of changing demographics.
B) decreased individualization.
C) increased mechanization.
D) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q6: Customer share means the:<br>A) portion of spending
Q7: Explain the concept of one-to-one opportunities with
Q8: Keeping notes on customers and employees that
Q9: Television may soon allow interactive advertisements for
Q10: Another term for share of the customer
Q11: Females are estimated to account for what
Q13: Customized messages mean that:<br>A) customers can control
Q14: Today's workforce has:<br>A) higher education.<br>B) more two-income
Q15: Further applications of technology are likely to
Q16: The fastest growing population in the United