Multiple Choice
When placing a business call, plan what you will say and jot down some notes that include your:
A) company's name.
B) name.
C) both A and B
D) neither A nor B
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q2: Callers should always:<br>A) be professional.<br>B) try to
Q3: Define and describe a call center.
Q4: How can you keep a caller on
Q5: Many customers get their first impression of
Q6: Titles convey:<br>A) uniqueness.<br>B) credibility.<br>C) pompousness.<br>D) stuffiness.
Q8: Calling yourself Mr. or Ms. may give
Q9: The key to holding interest in a
Q10: Call center employees should compensate for the
Q11: The most frequently used features on even
Q12: An answer after two rings or less