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    Exam 3: Listen to Your Customer a Big Little Thing
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    Self-Protection Means That We
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Self-Protection Means That We

Question 3

Question 3

Multiple Choice

Self-protection means that we:


A) anticipate what we expect to hear.
B) make sure we don't say something stupid.
C) plan responses to protect ourselves.
D) all of the above

Correct Answer:

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