When the Retailer Received Box of Expensive Collectible Ornaments, It

Multiple Choice

When the retailer received box of expensive collectible ornaments, it rattled. Upon opening the box, the retailer found pieces of ornaments because the manufacturer had improperly packed the ornaments and not used sufficient padding. The retailer would likely demand a _____ from the manufacturer.

A) chargeback
B) functional allowance
C) reinforcement allowance
D) payback expense
E) tangible penalty