Multiple Choice
The willingness and speed with which service personnel attend to customers is called
A) conformance.
B) responsiveness.
C) reliability.
D) assurance.
E) empathy.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q168: Operations managers must make decisions to ensure
Q169: According to _, the most effective level
Q170: Match each item with the correct statement
Q171: A temporary team formed to solve a
Q172: _ focuses on the actual measurement of
Q174: Diane Jenning's company produces a product that
Q175: Which of the following is an external
Q176: Perhaps the most prominent quality philosopher was
Q177: Another name for a mass-production system is
Q178: Changing the process by which a product