In Trying to Assess Its Overall Costs, the NoWobble Chair

Multiple Choice

In trying to assess its overall costs, the NoWobble Chair Company should include estimates of the costs to scrap defective chairs or rework the chairs that don't have to be scrapped but weren't perfect. These costs are referred to as the

A) costs of quality.
B) penalties of less than perfect quality.
C) punitive costs of poor quality.
D) conformance costs.
E) penalties for neglecting quality.