Multiple Choice
Match each person with the correct statement below.
-revealed that more than 80 percent of quality defects are caused by factors controllable by management
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa
Correct Answer:
Verified
Correct Answer:
Verified
Q105: Work teams that meet regularly to identify,
Q106: In total quality management terms, the next
Q107: Who should be involved in the aggregate
Q108: According to Juran, quality _ involves linking
Q109: Quality control refers to the actual measurement
Q111: Customers who purchase the product or service
Q112: Many management initiatives, such as total quality
Q113: The process of comparing a company's own
Q114: There are both long-term and short-term operational
Q115: Match each item with the correct statement