Up Until Recently, the Members of Your Work Group Had

Multiple Choice

Up until recently, the members of your work group had met two mornings a week to discuss production plans and troubleshoot problems. However, since your firm went "on-line, you have replaced the face-to-face meeting with e-mail exchanges. In this illustration, the __________ of the communication process has changed.

A) encoding
B) decoding
C) psychological makeup
D) organizational pretense
E) social context