As a Medical Assistant Working at the Receptionist Desk in a Medical

Multiple Choice

As a medical assistant working at the receptionist desk in a medical office, you get a call from an angry individual who
Insists on talking to Dr. Joneze, a physician at the office. The angry woman on the phone refuses to identify herself,
Insists that she has a right to be heard by her own physician, and claims that you are just some person in the front office who obviously doesn't know anything and can't help her. What should you do?

A) Tell her to calm down or you will hang up, and if she still insists on yelling at you and refuses to identify herself, hang up on her
Without saying anything else.
B) Transfer the call to Dr. Joneze if she is available, because the physician might be able to calm an angry patient.
C) Tell the caller politely that she needs to tell you who she is in order for you to be able to help her, and that if she can't tell you,
She should write a letter to the physician and mark it Personal.
D) Trace the call to find out who the caller is, and pull her file and try to help her even if she refuses.
E) Offer the caller the option of leaving a message on the physician's voicemail.