Balanced Scorecards

Multiple Choice

Balanced scorecards

A) should indicate specific measurements to assess the organization's progress only toward its long-run objectives.
B) generally include categories that focus on customers, internal processes, financial, and learning and growth.
C) focus exclusively on internal processes and do not consider customer satisfaction.
D) should contain the most statistically reliable measurements that can be developed for every category.
E) contain financial, rather than nonfinancial, measurements at lower levels of an organization.