Patrice Felt She Was Being Treated Rudely by the Administrative

Multiple Choice

Patrice felt she was being treated rudely by the administrative medical assistant. When Patrice arrived for her appointment, the assistant greeted Patrice, quickly shut the glass window, and began pointing her finger toward Patrice. The assistant was discussing a newly discovered crack in the wall with the office manager. Patrice felt unwelcome because:

A) The assistant's verbal message did not match her nonverbal message.
B) The assistant's verbal and nonverbal message was the same.
C) The crack on the wall was offensive to Patrice.
D) The assistant did not offer Patrice coffee or water.