Multiple Choice
You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is the conveyed message?
A) The tone of his voice indicates he is upset although his actions do not
B) Tone of voice has no bearing on how we interpret communication
C) The message and tone are not related
D) There is no conveyed message
Correct Answer:
Verified
Correct Answer:
Verified
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