Which of the Following Best Describes the Business and Production

Multiple Choice

Which of the following best describes the business and production process performance area of the balanced scorecard?

A) Indicates how the infrastructure for innovation and long-term growth should contribute to a company's strategic goals
B) Indicates how a customer oriented strategy adds financial value
C) Indicates how areas of the company should work to add value to customers
D) Measures the company's success in adding value to shareholders