Multiple Choice
Which event will most likely affect patient satisfaction with the laboratory?
A) Results took a little longer than expected.
B) The phlebotomist was perceived as being rude.
C) The laboratory waiting area had music playing.
D) The phlebotomist forgot to wear her name badge.
Correct Answer:
Verified
Correct Answer:
Verified
Q21: Ensuring that patients understand the purpose of
Q22: Fixing problems that have occurred is the
Q23: Validation is required when (check all that
Q24: CLSI standards are often used to monitor
Q25: Quality control checks are performed<br>A) everytime a
Q27: <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB10629/.jpg" alt=" -This image represents
Q28: A phlebotomist is asked to recollect a
Q29: Informing the nursing unit about a specimen
Q30: Validation is used to assess<br>A) individual competency<br>B)
Q31: Validation ensures that results are (check all