Multiple Choice
Evaluate which of the following scenarios would LEAST contribute to customer satisfaction.
A) A medical office receptionist tells a patient to "have a seat," without making eye contact.
B) A phlebotomist fumbles with equipment assembly and does not appear ready to perform the blood collection.
C) A healthcare worker encounters a lost visitor and assists this person to his/her destination.
D) Every health care worker a visitor encounters greets him cheerfully and asks if he needs assistance.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Clarification that is needed during communication is
Q2: A child is going to surgery for
Q3: You enter a patient's room to collect
Q4: Blood and blood products that are used
Q6: While working in the specimen processing area,
Q7: After completing a blood collection on an
Q8: Physicians who diagnose and treat disorders of
Q9: While answering the telephone, you are asked
Q10: While working in the specimen processing area,
Q11: Determining whether or not a pathogen is