Multiple Choice
Which of the following guidelines should you avoid doing when a visitor is abusive?
A) Apologize if it is appropriate to do so.
B) Be diplomatic, courteous, and treat the abusive visitor with respect.
C) Listen to the visitor's spoken words, but also listen to the unspoken words--that is, to the visitor's tone of voice and body language.
D) You should tolerate the abuse to avoid the company possibly being sued.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: You need to keep two computerized calendars
Q3: Schedule appointments for your manager on his
Q4: Once each day, preferably at the end
Q5: When preparing a list of appointments for
Q6: To leave the impression of a well-organized
Q8: Although certainly not necessary, some managers keep
Q9: You can be expected to entertain visitors
Q10: Gender and age are important when deciding
Q11: When the atmosphere within an organization is
Q12: Automated calendaring systems allow you to do