When a Visitor Must Wait to See Your Manager, the Office

Multiple Choice

When a visitor must wait to see your manager, the office professional is expected to

A) immediately apologize and indicate the day has been hectic and explain in detail so the visitor will understand the delay is not your fault.
B) ignore the caller and continue working.
C) invite the visitor to have a seat, make them feel at ease, then continue working.
D) visit with the caller until the time of the appointment.