In Order to Avoid Misunderstandings When Communicating by Telephone with Culturally

Multiple Choice

In order to avoid misunderstandings when communicating by telephone with culturally diverse parents, educators should consider the following:

A) speaking very slowly and very loudly in order to be understood
B) respect and gentility should be evident in one's tone of voice
C) parents should be addressed as Mr. or Mrs.
D) all of the above
E) b and c only