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  3. Study Set
    Supply Chain Management
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    Exam 16: Supply Chain Performance Measurement and Metrics
  5. Question
    The "Voice of the Customer (VOC)"can Be Defined as the Process
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The "Voice of the Customer (VOC)"can Be Defined as the Process

Question 36

Question 36

True/False

The "Voice of the Customer (VOC)"can be defined as the process of capturing a customer's expectations, preferences, and aversions.

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