In a Health Care Setting, Which Would Be the Preferred

Multiple Choice

In a health care setting, which would be the preferred manner to place a caller on hold?

A) Pick up the phone and say, "Hold please."
B) Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?"
C) Place the caller on hold without speaking to him or her so you can finish the other call faster.
D) Answer the phone and ask the caller to call back later.