Sam Is in Charge of Strategy Control at Lanser's, a Large

Multiple Choice

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

A) financial indicators.
B) tactical goals.
C) performance dashboards.
D) balanced scoreboards.
E) operational standards.