Multiple Choice
Service technology is characterized by __________ and __________.
A) intangible outputs; direct contact between employees and customers
B) top-down communication; direct contact between employees and customers
C) tangible outputs; centralization
D) intangible outputs; a vertical hierarchy
E) formal lines of authority; nonperishable outputs
Correct Answer:
Verified
Correct Answer:
Verified
Q8: _ refers to the radical redesign of
Q9: Steve works at a company in which
Q10: The most influential research into the relationship
Q11: Which of the following is an advantage
Q12: A _ is responsible for coordinating the
Q14: _ includes the right to advise, recommend,
Q15: When an organization uses a differentiation strategy,
Q16: The duty to perform the task or
Q17: The functional, _, and _ are traditional
Q18: The number of employees reporting to a