To Increase the Capabilities of the Firm

Multiple Choice

To increase the capabilities of the firm:

A) The lessons for the future must be captured and documented
B) Human skill and knowledge must be more closely linked to technological complexity
C) Managers of the firm must make the decision to increase capabilities
D) There must be an "ah-ha" moment of discovery
E) Increasing capabilities is difficult to do and no one knows how that can be accomplished