Which of the Following Statements Is True About Various Service

Multiple Choice

Which of the following statements is true about various service components: degree of customer contact and interaction, the degree of labor intensity, and the degree of customization?

A) A railroad is high in labor intensity but low on the other two dimensions.
B) An interior design service would be low in all three dimensions.
C) A hair-stylist would be high in all three dimensions.
D) A fast-food restaurant would be high in customization and customer contact, but low in labor intensity.