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CyberChasers Corporation Sends a Post-Purchase Questionnaire to All Consumers Who

Question 90

Multiple Choice

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy its products. It is interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a __________ control.


A) concurrent
B) feedback
C) feedforward
D) preliminary
E) preventive

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