Which of the Following Statements About Total Quality Management (TQM)

Multiple Choice

Which of the following statements about total quality management (TQM) is true?

A) TQM was first implemented in the United States in the 1970s.
B) The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.
C) TQM gives managers total responsibility for achieving quality improvement.
D) With TQM, quality control is assigned to specialized departments.
E) TQM is based on a hierarchical control philosophy.